We recently met with a local company whose president was challenged with a situation that ended in finger pointing, and no solution. He was frustrated by his Internet provider and his IT support provider. When he called the Internet provider to alert them that he was having a problem with their service, they told him that the issue was internal. So he called his IT support provider, and they pointed back to the Internet provider. He didn't know who to believe, and he doesn't have the background to figure out which party he could trust. He has a business to run; he wants to focus on sales and operations and solutions, not dealing with vendors pointing fingers at each other. That's when they asked us to look into their set up.

It's amazing the number of cases we run in to like this. To a business manager, being stuck in the middle of separate technology vendors who point at each other instead of solving the problem is a significant drain to productivity and profitability. It would have been nice if the IT support provider could have called the Internet provider and got to the bottom of the issue instead of simply disqualifying their limited contribution as the problem. That's what they are there for in any case.

We strongly believe that IT support providers should take all the problems associated with technology and integration off the plate of businesses managers. We have modeled our business to provide total support, not just support for the things we've touched. We are open to know your issues and see how we can help.

 

 

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