WHAT IS CO-MANAGED IT SUPPORT?

WHAT IS COVERED?

ConsulTech’s managed services are client-centered. We relieve your burdens, providing technology solutions that go beyond monitoring and responding to disaster, so you can focus on operations and cutting expenses. ConsulTechs customized services start with an assessment that accounts for:

  • Your company’s IT budget and IT needs.

  • The changing nature of risk impacting your business.

 ConsulTech’s flat-rate service plan then supports technology enablement that brings value to your company. Our comprehensive managed services include:

  • Preventative risk protection

  • Vulnerability management

  • Patch management

  • Performance analysis

  • Identify all IT assets and weight them based on criticality to business operations.

  • Develop an annual IT budget that has a five year vision.

  • Track hard technology costs, including infrastructure, renewals, maintenance and support.

  • Identify and quantify soft technology costs, including productivity, downtime, and capital expenditures.

  • Deliver top-tier monitoring and management of your infrastructure, including business technology and integration component.

  • Conduct quarterly technology reviews with IT staff and corporate management to assure expectations are being met.

You're probably wondering what Co-Managed technology support means for you? 

Co-managed IT services allows internal IT departments to extend their capabilities through a partnership approach leveraging the external MSP (Managed Service Provider)  to augment the key areas of service and support, ranging from end-user help-desk to information security to vertical business applications to the network operations center.  

The key element of this type of arrangement is the transparency (and control) afforded through a shared, co-managed service desk system, including ticketing, service metric, security and performance reporting.

The challenge for most IT managers is the balancing act between business needs vs. the people, process, and technology available to deliver against these requirements. In most cases, hiring additional staff or acquiring automation software is costly and inadequate. Rather than compensate for weak internal systems, ConsulTech works with clients to build a customized support program that maximizes current staffing capabilities and existing networks. We bring our experience, our best practices, and our support infrastructure to effect change – moving customer’s IT environments from reactive to proactive.

Our concept of IT support offers an all-inclusive, guaranteed price for IT support and services. Our method eliminates cost uncertainties while at the same time providing proactive, quality support services when you need it.