CONSULTECH I.T. MANAGED SERVICE OPTIONS:

MONITOR

All Levels Include
Active 24/7 Device Monitoring Proactive Alert and Notification Web Accessible Portal Quarterly Review and Executive Reports Tracking

Help Desk
Support for Windows based systems
Basic “how to” questions

Networking
NA

Networking Security
NA

Storage
NA

VoIP
NA

MANAGE

All Levels Include
Active 24/7 Device Monitoring Proactive Alert and Notification Web Accessible Portal Quarterly Review and Executive Reports Tracking

Help Desk
Support for Windows based systems
Basic “how to” questions Network/Internet connectivity issues Enterprise Anti-Virus Management Console Active Directory Users and Computer Objects Moves, Adds, Changes 3rd Party Manufacturer Warranty Replacement License Compliance Management

Servers
Monitoring of Event Logs and OS Performance Threshold Notification Operating System Patch Management*

Networking
Service Provider Coordination Wireless Administration

Networking Security
Security Alerts and Notifications

Storage
Resource Alerts and Notifications

VoIP
Service Alerts and Notifications VoIP Provisioning

UNLIMITED i.t.

All Levels Include
Active 24/7 Device Monitoring Proactive Alert and Notification Web Accessible Portal Quarterly Review and Executive Reports Tracking

Help Desk
Support for Windows & MAC based systems
Basic “how to” questions Network/Internet connectivity issues Enterprise Anti-Virus Management Console Active Directory Users and Computer Objects Moves, Adds, Changes 3rd Party Manufacturer Warranty Replacement License Compliance Management

Servers
Monitoring of Event Logs and OS Performance Threshold Notification Operating System Patch Management* Performance and Capacity Trending Operating System Version Upgrades Problem Management Advanced Correlation Provisioning and Administration Vendor Engagements

Networking
Service Provider Coordination Wireless Administration Network Configuration Backups 3rd Party Manufacturer Warranty Replacement Vendor Engagements

Networking Security
Security Alerts and Notifications Policy Management Problem Mgmt. Advanced Correlation Vendor Engagements

Storage
Resource Alerts and Notifications Provisioning and Administration Vendor Engagements

VoIP
Service Alerts and Notifications VoIP Provisioning Voice Gateway & Call Manager Backup Vendor Engagements